This Privacy Policy statement outlines Air Timor SA’s policy and responsibility in relation to the collection, processing and disclosure of Customer Data. PART A refers to our general policy and PART B addresses Customer Data issues specific to usage on our “websites”.


  1. Types of Customer Data

The types of Customer Data that Air Timor S.A collects depend on the circumstances of collection and on the nature of the service requested or transaction undertaken. There are two broad categories of Customer Data we collect at Air Timor:

  1. Individual “Customer Data” which is personal information that links back to an individual e.g. name, address, phone number, email address and credit card information.
  2. Behavioural Data e.g. number of passengers flown, hits to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand our customer profile and improve our service offering
  3. Purpose For Collection, Processing and Disclosure

It is our policy not to ask you for Customer Data that we don’t need or won’t use. Some of the purposes that we commonly use for collection are:

  1. Providing services to you such as processing a transaction e.g. making a booking
  2. Marketing and communicating with you in relation to products and services offered by Air Timor S.A, our airline and service partners, as well as our appointed agents
  3. Safety, security and legal compliance
  4. Processing and Disclosure

4.In addition to processing data for the purposes outlined above, Air Timor S.A. may disclose Customer Data to our lawyers and legal advisors for establishing, exercising or defending our legal rights. We will also reserve the right to share your Customer Data in the event of an emergency that threatens the life, health or security of an individual.

  1. Consent Where possible,

We adopt an “opt-in” policy for attaining customer consent. Express written consent will be sought from you wherever possible when collecting your Customer Data e.g. signing a form or checking a box. We also acknowledge that in the course of performing servicing functions such as making a booking, or stating a meal preference, that this information by nature of the task will need to be captured. In such instances, consent will be implied e.g. you inform us that you have a specific allergy or health condition. In addition, you are able to withdraw your express consent at any time by contacting Air TimorS.A  (Note: this service only applies to a customer who has registered through our “website”). We will not seek consent for “behavioural data” as this is not linked to a customer record. For more information on collection and usage of Customer Data obtained from our “websites”, please refer to Section B.

  1. Access to Customer Data

Air Timor S.A may, upon your written request to our Customer Affairs Department (see Section 9) allow you to view the personal Customer Data we have stored on you. We reserve the right to charge an administrative fee for this service. On receipt we will acknowledge your request and will give you an estimate of when we are able to respond to your request. In exceptional circumstances, Air Timor S.A reserves the right to deny you access to your personal Customer Data and will provide an explanation.

  1. Retention of Customer Data

We will retain your Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by relevant laws.

  1. Accuracy

We need your help to keep your data up to date. You can inform us of changes in your Customer Data by contacting us and putting it in writing (see Section 9).

  1. Security Safeguards

Air Timor S.A takes the security and protection of your Customer Data very seriously and has security safeguards in place to store and transmit data through our systems. If a customer has not taken reasonable care to ensure the confidentiality of his or her Customer Data, Air Timor S.A will not be liable for any misuse caused. If you have any concerns about security, you should contact us (see Section 9).

  1. Updates to the Privacy Policy Statement

We will amend this Privacy Policy statement from time to time and the updated versions will be posted to our website and date stamped so that you are aware of when the Privacy Policy was last updated. Subject to applicable laws, the prevailing language of the Privacy Policy will be English. In the event of any inconsistency in interpretation between the English version and any translation of the Privacy Policy, this Privacy Policy statement in English will prevail.

  1. Contact Us

If you have comments or questions about this Privacy Policy statement, please contact us in writing at the address below referencing ‘Privacy Policy’:

(Management and Administration) :

Air Timor S.A – Timor – Leste

Presindente Nicolau Lobato International Airport 

Dili, Timor – Leste 

T : +670.3312999

Email : referencing : Privacy Policy


  1. Cookies Data

Most websites like ours use cookies to enhance your online experience. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive from your web browser to recognise your preferences and to tailor content to you.

The cookies do not contain your Customer Data but only behavioural data which is entirely anonymous. Please refer to your browsers documentation to check if cookies have been enabled on your computer or to request not to receive cookies.

Information and procedures regarding cookie handling are provided by the respective browsers documentation within the browser itself by clicking on “help” and performing a search on “cookies”.

  1. Click stream Data

In order to improve online experience, we may track online behaviour or click stream data to advance your use of our web pages and track referrals from other websites. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.

  1. Links to Other Websites

We provide you with links to other websites for your convenience and information. Whilst we will protect your Customer Data on Air Timor’s websites, we cannot control the policies of other sites we may link to, or the use of any Customer Data you may share with them.

Please note that our Privacy Policy statement does not cover these other websites, and we would recommend that you are apprised of their specific policies.

  1. Minors

Air Timor cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided us with Customer Data without parental or guardian consent, the parent or guardian should contact us (see Section 9 of Part A) to remove the relevant customer data and unsubscribe them.